#Whatsapp for sales install#
All sellers will also be able to install the Callbell app on their smartphone and use it to respond to customers on the move.
With Callbell, you can also request access to the official WhatsApp API, in order to allow companies to structure a support channel via WhatsApp.Ĭallbell allows you to assign chats to different team members and therefore makes the use of these apps scalable to provide sales support and customer assistance. The platform allows you to connect WhatsApp and Messenger, and it allows all team members to collaborate within the same account. These limitations are solved by platforms such as Callbell, created to allow you to collaboratively manage a single WhatsApp account. WhatsApp (both in the normal version and in the Business version) cannot be used by several sellers at the same time, and it is difficult for the sales manager to monitor everything, and he has poor visibility on the speed and quality of the answers provided by his sellers. The first regards of the absence of the multiuser. For example, for a customer, with the online negotiation, it will be possible to decide which is the best time, throughout the day, to proceed with the questions or answers between and with the seller.Ī recent Dutch survey found that 57% of the contracts signed were closed during non-working hours: communicating with the potential client asynchronously allows you to manage a negotiation in a fluid, and at the same time effective way.Īlthough using WhatsApp present many strengths, the classic version of the app has limitations. The advantage of using WhatsApp is to better manage the negotiation. By moving the sales process online, and the interaction between customer and dealer, both those who buy and those who sell can decide which aspects to manage online and which offline. Probably, since it is a particularly expensive item, the most instinctive answer is linked to the inability to handle price negotiation with the seller and, more generally, to have a relationship of trust, fundamental for this type of purchase. Studies have shown that businesses that use WhatsApp for sales manage to get 20 of customer interactions via WhatsApp to result in sales, boost their overall sales by 15, grow new client. Nowadays we can now buy anything online: from furniture to technological products, everything can be purchased in just a few clicks.
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